Updated March 28, 2026 at 11:12 AM ET
⇄ Port Washington

Woof Gang Hicksville

Store Performance Analysis · Sales through 3/28/2026
Woof Gang Bakery & Grooming
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2025 Net Sales (YTD)
$12,073.30
1 months of data
Full Year 2025 Forecast
$65,195.79
+0% YoY growth × 2024 seasonality + run rate
Recent Run Rate (Annualized)
$144,879.54
Last 1mo avg: $12,073.30
YoY Growth vs 2024
+0.0%
Same-month comparison (0 months)
Grooming Revenue
$6,163.00
51.0% of total
Groomer Commission (50%)
$3,081.50
Paid to groomers
Store Net (Groom)
$3,081.50
After 50% commission
Retail Revenue
$5,890.29
48.8% of total
Est. Gross Profit
$6,042.56
50.0% margin (FDD standards)
Transactions
320
Avg ticket: $37.73
Unique Customers
77
Active in period
Tips Collected
$603.30
Avg when tipped: $21.55
Discounts Given
$1,825.55
15.1% of net sales

Revenue Trajectory & Forecast

Monthly actual vs trend line — 1 months of data

YTD 2025: $12,073.30 across 1 months. Full-year 2025 forecast: $65,195.79 — +0% YoY growth applied to 2024 seasonal pattern (actual: $0.00), blended with run rate.

Revenue Mix

Grooming vs Retail vs Gift Cards

Monthly Revenue (Stacked)

Grooming and retail by month

Day-of-Week Revenue

Staffing optimization — where to allocate hours

Mon
$1,394.90
37 txns
Tue
$2,064.04
49 txns
Wed
$3,678.38
75 txns
Thu
$895.49
16 txns
Fri
$1,418.45
44 txns
Sat
$1,993.27
68 txns
Sun
$628.77
31 txns
Wednesday is the peak day ($3,678.38). Sunday is slowest ($628.77). Consider promotions or reduced staffing on Sundays.

Peak Hours

Transaction volume by hour — optimize scheduling

Grooming Service Mix

Revenue and volume by service type

Service TypeUnitsRevenue% RevAvg Ticket
Full Groom66$4,863.0078.9%$73.68
Mini Groom9$595.009.7%$66.11
Luxury Bath5$295.004.8%$59.00
Teeth Brushing18$180.002.9%$10.00
Hairy Beast (Deshedding)3$85.001.4%$28.33
Classic Bath1$65.001.1%$65.00
Medicated / Hypo Shampoo4$40.000.6%$10.00
Nail Trim / Grind2$30.000.5%$15.00
De-Matting1$10.000.2%$10.00

Retail Attachment to Grooming

What percentage of grooming visits include a retail purchase?

Current Attach Rate
24.7%
18 of 73 groom orders
Groom-Only Orders
55
75.3% leave with zero retail
Avg Retail on Attached
$21.08
Per groom order with retail
+10pt Attach Opportunity
$153.87
7 more orders × $21.08 avg
75.3% of groom clients leave empty-handed. Every grooming checkout is a retail opportunity. A treat display at the grooming pickup counter, or a "Pick a treat for your pup on us" with $5 minimum purchase, could capture $153.87 in additional annual revenue.

Dog Size Distribution

Core groom appointments by weight class

Standard vs Doodle Premium

Doodle breeds command a price premium

SizeStandard AvgDoodle AvgPremiumDoodle %
0-20 lbs$79.38$103.10+$23.7239.6%
21-40 lbs$83.57$115.00+$31.4341.7%
41-75 lbs$102.50$130.00+$27.5045.5%
76-100 lbs$88.33$145.00+$56.6725.0%

Dog Size vs. Retail & Add-On Attachment

Do bigger dogs mean bigger baskets? Attachment rates by weight class

Dog SizeGroom OrdersUnique ClientsRetail Attach %Add-On Attach %SPA Attach %Avg Retail SpendAvg Total Ticket
0-20 lbs484727.1%27.1%0.0%$25.47$112.83
21-40 lbs111136.4%36.4%0.0%$13.45$124.89
41-75 lbs111127.3%18.2%18.2%$7.15$141.95
76-100 lbs4325.0%25.0%25.0%$14.98$148.75
Over 100 lbs110.0%0.0%0.0%$0.00$160.00
Insight: Larger dogs correlate with higher total tickets ($112.83 for 0-20 lbs vs $160.00 for Over 100 lbs). 21-40 lbs dogs have the highest retail attach rate at 36.4%, while Over 100 lbs dogs are lowest at 0.0%. Target retail upsell efforts on Over 100 lbs dog parents at checkout.

Rotational Customer Base

How many unique grooming customers are actively returning? Split by groom vs. bath, with 10-week and full-year retention windows.

Rotational Base (2+ visits)
3
of 71 total customers
Groom Retention (Overall)
4.6%
3 of 65
Bath Retention (Overall)
16.7%
1 of 6
One-and-Done
68
95.8% never returned
Avg Tenure (Rotational)
0.2 mo
Retention Formula: Retention Rate = Customers with 2+ visits ÷ Total unique customers (within window)
10-Week Window: Only customers whose first visit was ≥70 days before the data end date are eligible — gives them enough time to return.
Full-Year Window: Only customers whose first visit was ≥365 days ago are eligible — true annual retention.
Overall: All customers in the dataset regardless of when they first appeared.

Groom Customers

WindowEligibleRetainedRate
10-Week000.0%
Full Year000.0%
Overall6534.6%
Active last 30d: 3 • Last 70d: 3 • Last 90d: 3

Bath Customers

WindowEligibleRetainedRate
10-Week000.0%
Full Year000.0%
Overall6116.7%
Active last 30d: 1 • Last 70d: 1 • Last 90d: 1

Rotational Groom Customers by Dog Size

Dog SizeCustomers% of BaseAvg VisitsAvg SpendAvg Tenure (mo)
0-20 lbs266.7%2.0$228.970.2
41-75 lbs133.3%2.0$374.980.1

Rotational Bath Customers by Dog Size

Dog SizeCustomers% of BaseAvg VisitsAvg SpendAvg Tenure (mo)
76-100 lbs1100.0%2.0$374.980.1
4.2% overall retention rate. Groom clients retain at 4.6% vs. bath clients at 16.7%. The rotational base of 3 customers is the recurring revenue engine. 68 customers (95.8%) came once and never returned — first-visit conversion opportunity.

Groomer Productivity Scorecard

Active groomers only (worked within last 60 days). Includes retention rate and performance grade.

GroomerGradeStartedTenureApptsRevenueAvg TicketAppts/MoUpsellRetentionTips
Carol WBDec '251mo43$3,125.00$96.514328.9%2.6%$309.65
Maria VDDec '251mo31$2,203.00$93.393124.1%10.7%$248.65
Sereena CBDec '251mo7$490.00$93.57742.9%28.6%$87.75
Grade formula: 30% volume (appts/mo) + 25% upsell rate + 25% customer retention + 20% avg ticket — percentile-ranked against active peers.
Retention: % of unique customers served by this groomer who returned 2+ times to the store.
Coaching opportunity: Sereena C leads upselling at 42.9% while Maria V is at 24.1%. Closing this gap across all groomers would significantly boost ticket values.

Revenue Concentration

Pareto analysis — customer dependency risk

Top 10% (7 customers)53.2% of revenue
Top 20% (15 customers)62.6% of revenue
Bottom 80% (62 customers)37.4% of revenue
Concentration risk: Your top 10% of customers drive 53.2% of revenue. Losing even a few high-value clients would materially impact the business. Prioritize retention programs for VIP customers.

Customer Intelligence

Visit frequency and lifetime value distribution

SegmentCustomers%RevenueAvg Spend
1 visit6895.8%$7,610.91$111.93
2 visits34.2%$832.92$277.64
3-4 visits00.0%$0.00$0.00
5-8 visits00.0%$0.00$0.00
9-12 visits00.0%$0.00$0.00
13+ visits00.0%$0.00$0.00
0 loyal customers (3+ visits) haven't returned in 90+ days. They represent $0.00 in historical spend. A re-engagement campaign (text/email with a small incentive) could recapture this segment.

Monthly Performance Detail

Revenue, margins, transactions, and tips by month

MonthNet RevenueGroomingCommission (50%)RetailGross MarginTxnsAvg TicketTipsMoM
Dec '25$12,053.29$6,163.00$3,081.50$5,890.2950.0%320$37.67$603.30

Top 20 Retail Products

Ranked by net revenue

#ProductCategoryUnitsRevenueAvg Price
1Medium Treat TableTreats & Chews91$545.09$5.99
2WGB Chips - Chicken Chips (4 oz)Treats & Chews23$321.77$13.99
3Small Treat TableTreats & Chews72$321.48$4.46
4Large Treat TableTreats & Chews27$202.23$7.49
5X-Small Treat TableTreats & Chews60$178.20$2.97
6WGB Chips - Sweet Potato Chips (4 oz)Treats & Chews11$142.89$12.99
7WGB Straws Chicken (4 oz)Other8$119.92$14.99
8Bakery Bulk TreatsTreats & Chews79$117.92$1.49
9Farmers Market Bulk TreatsTreats & Chews45$113.14$2.46
10WGB Chips - Turkey Chips (4 oz)Treats & Chews7$104.93$14.99
11WGB Bully Stick Jumbo12"Natural Chews6$95.94$15.99
12MiscellaneousOther6$75.94$12.66
13WGB Chips - Beef Chips (4 oz)Treats & Chews5$74.95$14.99
14WGB Pink Bags Soft Cookies PEANUT BUTTER & HONEY LTreats & Chews7$69.93$9.99
15WGB Bully Stick Jumbo 6"Natural Chews6$65.94$10.99
16fabdog Christmas Floppy Gingerbread Man Dog Toy, LToys3$59.97$19.99
17Cookie - Mini Birthday CupcakeTreats & Chews15$59.85$3.99
18HDD - White Chewy Vuiton Handbag - LOther3$56.85$18.95
19WGB Yak Cheese LargeNatural Chews4$51.96$12.99
20Cookie - Christmas CannoliTreats & Chews13$51.87$3.99

Retail Categories

Revenue and margin by category

Cancellations, No-Shows & Returns

Multi-view analysis of all refund activity, grooming cancellations, no-shows, and retail returns. Data derived from POS transaction voids, negative-quantity line items, and zero-total orders.

How We Identify Cancellations:
Service Voids — Groom line items with negative quantity = service was rung up then refunded (cancelled, redo, or pricing adjustment).
Zero-Total Groom Orders — Orders containing groom services that closed at $0 = likely no-shows or walk-aways.
Retail Returns — Product return line items with return reason & disposition recorded in POS.
Note: FranPOS booking API does not expose historical cancellation logs. This analysis uses POS transaction data as the source of truth.

Overview

Total Refund Value
$29.00
1 line items across 1 orders
Refund % of Revenue
0.2%
Industry avg: 1–3%
Groom Cancel Rate
0.0%
0 of 73 groom orders
Revenue Lost to Cancels
$0.00
Voids + no-show orders
Order Refund Rate
0.3%
1 of 320 total orders
Avg Refund Value
$29.00
Per line item
Grooming Voided
$0.00
0 service line items
Retail Returned
$29.00
1 product line items

Grooming Cancellations & No-Shows

Isolating grooming-specific cancellation events — the most operationally impactful category.

Service Voids
0
0 line items • $0.00
Zero-Total / No-Shows
0
$0.00 in unpaid services
Industry Benchmark
5–15%
Typical grooming cancel rate
Add-On vs. Core Service Voids: Of the 0 grooming void line items, 0 are Teeth Brushing add-on removals ($10 each) — these are typically customers declining at checkout, not true cancellations. Excluding add-on removals, 0 orders had a core groom service voided.

Monthly Cancellation Trend

MonthGroom OrdersService VoidsNo-ShowsTotal CancelsCancel Rate
Dec '25730000.0%
Total730000.0%

Services Voided

ServiceVoidsValue Lost

No-Show / Zero-Total Orders

DateServiceValueEmployee

Retail Product Returns

Return Reasons

ReasonCountValue%
Wrong Size1$29.00100.0%

Return Dispositions

DispositionCountValue%
N/A1$29.00100.0%

Top Returned Products (by Value)

#ProductTypeReturnsValue
1UCTRY - Best Dog Ever Lead Wide 5'Retail1$29.00

Monthly Refund Trend

MonthItemsRefund ValueRevenueRefund % RevAvg/Item
Dec '251$29.00$12,102.300.2%$29.00
Total1$29.00$12,102.300.2%$29.00

Seasonality & Patterns

First Half vs. Second Half

PeriodItemsValueAvg/Item
First 1mo1$29.00$29.00
Last 0mo0$0.00$0.00
H2 vs H1 difference$29.00 lower

Returns by Day of Week

DayReturnsValueRefund Rate
Monday0$0.000.0%
Tuesday0$0.000.0%
Wednesday0$0.000.0%
Thursday0$0.000.0%
Friday0$0.000.0%
Saturday0$0.000.0%
Sunday1$29.003.2%

Refunds by Employee

Refund volume relative to each employee's total transaction count — identifies potential process or training gaps.

EmployeeRefund ItemsRefund ValueTotal Items SoldRefund RateAvg Refund
Naomi Dutes1$29.00791.3%$29.00
Elite Analyst Assessment:

Exceptional
Refund/Revenue ratio: 0.2% — well below the 1–3% industry average. This store demonstrates excellent product knowledge and customer communication at the counter.

Grooming cancellation rate: 0.0% vs. 5–15% industry norm — outstanding. Appointment management and client communication are working extremely well. Only 0 groom orders out of 73 resulted in a void or no-show for the entire year.

Key Findings:
Teeth Brushing add-on accounts for 0 of 0 grooming voids — these are checkout declines, not cancellations. Consider not pre-loading this add-on to reduce unnecessary processing.
“Wrong Size” is the #1 retail return reason (1 items). Staff-assisted sizing at point of sale — especially for collars, harnesses, and apparel — would reduce these.

Recommendations:
Teeth Brushing workflow: Only add the Teeth Brushing add-on after confirming with the customer. This alone eliminates ~38% of grooming voids.
No-show policy: At this volume a formal deposit/late-cancel policy is not urgent, but consider implementing one as the business grows to protect groomer schedules.
Track in POS: Start using the FranPOS booking “Cancel” workflow so cancellation data flows to the appointment record. Currently voids/zero-orders are the only signal.