YTD 2025: $12,687.13 across 1 months. Full-year 2025 forecast: $68,510.52 — +0% YoY growth applied to 2024 seasonal pattern (actual: $0.00), blended with run rate.
Revenue Mix
Grooming vs Retail vs Gift Cards
Monthly Revenue (Stacked)
Grooming and retail by month
Day-of-Week Revenue
Staffing optimization — where to allocate hours
Mon
$1,394.90 37 txns
Tue
$2,064.04 49 txns
Wed
$4,292.22 90 txns
Thu
$895.49 16 txns
Fri
$1,418.45 44 txns
Sat
$1,993.27 68 txns
Sun
$628.77 31 txns
Wednesday is the peak day ($4,292.22). Sunday is slowest ($628.77). Consider promotions or reduced staffing on Sundays.
Peak Hours
Transaction volume by hour — optimize scheduling
Grooming Service Mix
Revenue and volume by service type
Service Type
Units
Revenue
% Rev
Avg Ticket
Full Groom
70
$5,183.00
79.9%
$74.04
Mini Groom
9
$595.00
9.2%
$66.11
Luxury Bath
5
$295.00
4.6%
$59.00
Teeth Brushing
18
$180.00
2.8%
$10.00
Hairy Beast (Deshedding)
3
$85.00
1.3%
$28.33
Classic Bath
1
$65.00
1.0%
$65.00
Medicated / Hypo Shampoo
4
$40.00
0.6%
$10.00
Nail Trim / Grind
2
$30.00
0.5%
$15.00
De-Matting
1
$10.00
0.2%
$10.00
Retail Attachment to Grooming
What percentage of grooming visits include a retail purchase?
Current Attach Rate
23.4%
18 of 77 groom orders
Groom-Only Orders
59
76.6% leave with zero retail
Avg Retail on Attached
$21.08
Per groom order with retail
+10pt Attach Opportunity
$162.30
7 more orders × $21.08 avg
76.6% of groom clients leave empty-handed. Every grooming checkout is a retail opportunity. A treat display at the grooming pickup counter, or a "Pick a treat for your pup on us" with $5 minimum purchase, could capture $162.30 in additional annual revenue.
Dog Size Distribution
Core groom appointments by weight class
Standard vs Doodle Premium
Doodle breeds command a price premium
Size
Standard Avg
Doodle Avg
Premium
Doodle %
0-20 lbs
$79.55
$103.18
+$23.64
40.0%
21-40 lbs
$83.57
$115.00
+$31.43
41.7%
41-75 lbs
$103.57
$130.00
+$26.43
46.2%
76-100 lbs
$88.33
$145.00
+$56.67
25.0%
Dog Size vs. Retail & Add-On Attachment
Do bigger dogs mean bigger baskets? Attachment rates by weight class
Dog Size
Groom Orders
Unique Clients
Retail Attach %
Add-On Attach %
SPA Attach %
Avg Retail Spend
Avg Total Ticket
0-20 lbs
50
49
26.0%
26.0%
0.0%
$25.47
$112.12
21-40 lbs
11
11
36.4%
36.4%
0.0%
$13.45
$124.89
41-75 lbs
13
13
23.1%
15.4%
15.4%
$7.15
$138.57
76-100 lbs
4
3
25.0%
25.0%
25.0%
$14.98
$148.75
Over 100 lbs
1
1
0.0%
0.0%
0.0%
$0.00
$160.00
Insight: Larger dogs correlate with higher total tickets ($112.12 for 0-20 lbs vs $160.00 for Over 100 lbs). 21-40 lbs dogs have the highest retail attach rate at 36.4%, while Over 100 lbs dogs are lowest at 0.0%. Target retail upsell efforts on Over 100 lbs dog parents at checkout.
Rotational Customer Base
How many unique grooming customers are actively returning? Split by groom vs. bath, with 10-week and full-year retention windows.
Rotational Base (2+ visits)
3
of 75 total customers
Groom Retention (Overall)
4.3%
3 of 69
Bath Retention (Overall)
16.7%
1 of 6
One-and-Done
72
96.0% never returned
Avg Tenure (Rotational)
0.2 mo
Retention Formula:Retention Rate = Customers with 2+ visits ÷ Total unique customers (within window) 10-Week Window: Only customers whose first visit was ≥70 days before the data end date are eligible — gives them enough time to return. Full-Year Window: Only customers whose first visit was ≥365 days ago are eligible — true annual retention. Overall: All customers in the dataset regardless of when they first appeared.
Groom Customers
Window
Eligible
Retained
Rate
10-Week
0
0
0.0%
Full Year
0
0
0.0%
Overall
69
3
4.3%
Active last 30d: 3 • Last 70d: 3 • Last 90d: 3
Bath Customers
Window
Eligible
Retained
Rate
10-Week
0
0
0.0%
Full Year
0
0
0.0%
Overall
6
1
16.7%
Active last 30d: 1 • Last 70d: 1 • Last 90d: 1
Rotational Groom Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
0-20 lbs
2
66.7%
2.0
$228.97
0.2
41-75 lbs
1
33.3%
2.0
$374.98
0.1
Rotational Bath Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
76-100 lbs
1
100.0%
2.0
$374.98
0.1
4.0% overall retention rate. Groom clients retain at 4.3% vs. bath clients at 16.7%. The rotational base of 3 customers is the recurring revenue engine. 72 customers (96.0%) came once and never returned — first-visit conversion opportunity.
Groomer Productivity Scorecard
Active groomers only (worked within last 60 days). Includes retention rate and performance grade.
Groomer
Grade
Started
Tenure
Appts
Revenue
Avg Ticket
Appts/Mo
Upsell
Retention
Tips
Carol W
B
Dec '25
1mo
47
$3,445.00
$97.45
47
26.2%
2.4%
$309.65
Maria V
D
Dec '25
1mo
31
$2,203.00
$93.39
31
24.1%
10.7%
$248.65
Sereena C
B
Dec '25
1mo
7
$490.00
$93.57
7
42.9%
28.6%
$87.75
Grade formula: 30% volume (appts/mo) + 25% upsell rate + 25% customer retention + 20% avg ticket — percentile-ranked against active peers. Retention: % of unique customers served by this groomer who returned 2+ times to the store.
Coaching opportunity: Sereena C leads upselling at 42.9% while Maria V is at 24.1%. Closing this gap across all groomers would significantly boost ticket values.
Revenue Concentration
Pareto analysis — customer dependency risk
Top 10% (8 customers)54.2% of revenue
Top 20% (16 customers)62.8% of revenue
Bottom 80% (65 customers)37.2% of revenue
Concentration risk: Your top 10% of customers drive 54.2% of revenue. Losing even a few high-value clients would materially impact the business. Prioritize retention programs for VIP customers.
Customer Intelligence
Visit frequency and lifetime value distribution
Segment
Customers
%
Revenue
Avg Spend
1 visit
72
96.0%
$8,040.91
$111.68
2 visits
3
4.0%
$832.92
$277.64
3-4 visits
0
0.0%
$0.00
$0.00
5-8 visits
0
0.0%
$0.00
$0.00
9-12 visits
0
0.0%
$0.00
$0.00
13+ visits
0
0.0%
$0.00
$0.00
0 loyal customers (3+ visits) haven't returned in 90+ days. They represent $0.00 in historical spend. A re-engagement campaign (text/email with a small incentive) could recapture this segment.
Monthly Performance Detail
Revenue, margins, transactions, and tips by month
Month
Net Revenue
Grooming
Commission (50%)
Retail
Gross Margin
Txns
Avg Ticket
Tips
MoM
Dec '25
$12,667.13
$6,483.00
$3,241.50
$6,184.13
50.0%
335
$37.81
$603.30
—
Top 20 Retail Products
Ranked by net revenue
#
Product
Category
Units
Revenue
Avg Price
1
Medium Treat Table
Treats & Chews
95
$569.05
$5.99
2
WGB Chips - Chicken Chips (4 oz)
Treats & Chews
25
$349.75
$13.99
3
Small Treat Table
Treats & Chews
74
$330.46
$4.47
4
X-Small Treat Table
Treats & Chews
78
$232.02
$2.97
5
Large Treat Table
Treats & Chews
27
$202.23
$7.49
6
WGB Chips - Sweet Potato Chips (4 oz)
Treats & Chews
11
$142.89
$12.99
7
WGB Straws Chicken (4 oz)
Other
8
$119.92
$14.99
8
Bakery Bulk Treats
Treats & Chews
79
$118.27
$1.49
9
Farmers Market Bulk Treats
Treats & Chews
45
$113.14
$2.46
10
WGB Chips - Turkey Chips (4 oz)
Treats & Chews
7
$104.93
$14.99
11
WGB Bully Stick Jumbo12"
Natural Chews
6
$95.94
$15.99
12
Miscellaneous
Other
7
$94.89
$13.56
13
WGB Chips - Beef Chips (4 oz)
Treats & Chews
5
$74.95
$14.99
14
WGB Pink Bags Soft Cookies PEANUT BUTTER & HONEY L
Treats & Chews
7
$69.93
$9.99
15
WGB Bully Stick Jumbo 6"
Natural Chews
6
$65.94
$10.99
16
WGB Yak Cheese Large
Natural Chews
5
$64.95
$12.99
17
fabdog Christmas Floppy Gingerbread Man Dog Toy, L
Toys
3
$59.97
$19.99
18
WGB Straws Sweet Potato (4 oz)
Other
4
$59.96
$14.99
19
Cookie - Mini Birthday Cupcake
Treats & Chews
15
$59.85
$3.99
20
HDD - White Chewy Vuiton Handbag - L
Other
3
$56.85
$18.95
Retail Categories
Revenue and margin by category
Cancellations, No-Shows & Returns
Multi-view analysis of all refund activity, grooming cancellations, no-shows, and retail returns. Data derived from POS transaction voids, negative-quantity line items, and zero-total orders.
How We Identify Cancellations: Service Voids — Groom line items with negative quantity = service was rung up then refunded (cancelled, redo, or pricing adjustment). Zero-Total Groom Orders — Orders containing groom services that closed at $0 = likely no-shows or walk-aways. Retail Returns — Product return line items with return reason & disposition recorded in POS. Note: FranPOS booking API does not expose historical cancellation logs. This analysis uses POS transaction data as the source of truth.
Overview
Total Refund Value
$29.00
1 line items across 1 orders
Refund % of Revenue
0.2%
Industry avg: 1–3%
Groom Cancel Rate
0.0%
0 of 77 groom orders
Revenue Lost to Cancels
$0.00
Voids + no-show orders
Order Refund Rate
0.3%
1 of 335 total orders
Avg Refund Value
$29.00
Per line item
Grooming Voided
$0.00
0 service line items
Retail Returned
$29.00
1 product line items
Grooming Cancellations & No-Shows
Isolating grooming-specific cancellation events — the most operationally impactful category.
Service Voids
0
0 line items • $0.00
Zero-Total / No-Shows
0
$0.00 in unpaid services
Industry Benchmark
5–15%
Typical grooming cancel rate
Add-On vs. Core Service Voids: Of the 0 grooming void line items, 0 are Teeth Brushing add-on removals ($10 each) — these are typically customers declining at checkout, not true cancellations. Excluding add-on removals, 0 orders had a core groom service voided.
Monthly Cancellation Trend
Month
Groom Orders
Service Voids
No-Shows
Total Cancels
Cancel Rate
Dec '25
77
0
0
0
0.0%
Total
77
0
0
0
0.0%
Services Voided
Service
Voids
Value Lost
No-Show / Zero-Total Orders
Date
Service
Value
Employee
Retail Product Returns
Return Reasons
Reason
Count
Value
%
Wrong Size
1
$29.00
100.0%
Return Dispositions
Disposition
Count
Value
%
N/A
1
$29.00
100.0%
Top Returned Products (by Value)
#
Product
Type
Returns
Value
1
UCTRY - Best Dog Ever Lead Wide 5'
Retail
1
$29.00
Monthly Refund Trend
Month
Items
Refund Value
Revenue
Refund % Rev
Avg/Item
Dec '25
1
$29.00
$12,716.13
0.2%
$29.00
Total
1
$29.00
$12,716.13
0.2%
$29.00
Seasonality & Patterns
First Half vs. Second Half
Period
Items
Value
Avg/Item
First 1mo
1
$29.00
$29.00
Last 0mo
0
$0.00
$0.00
H2 vs H1 difference
$29.00 lower
Returns by Day of Week
Day
Returns
Value
Refund Rate
Monday
0
$0.00
0.0%
Tuesday
0
$0.00
0.0%
Wednesday
0
$0.00
0.0%
Thursday
0
$0.00
0.0%
Friday
0
$0.00
0.0%
Saturday
0
$0.00
0.0%
Sunday
1
$29.00
3.2%
Refunds by Employee
Refund volume relative to each employee's total transaction count — identifies potential process or training gaps.
Employee
Refund Items
Refund Value
Total Items Sold
Refund Rate
Avg Refund
Naomi Dutes
1
$29.00
95
1.1%
$29.00
Elite Analyst Assessment:
Exceptional Refund/Revenue ratio: 0.2% — well below the 1–3% industry average. This store demonstrates excellent product knowledge and customer communication at the counter.
Grooming cancellation rate: 0.0% vs. 5–15% industry norm — outstanding. Appointment management and client communication are working extremely well. Only 0 groom orders out of 77 resulted in a void or no-show for the entire year.
Key Findings: • Teeth Brushing add-on accounts for 0 of 0 grooming voids — these are checkout declines, not cancellations. Consider not pre-loading this add-on to reduce unnecessary processing. • “Wrong Size” is the #1 retail return reason (1 items). Staff-assisted sizing at point of sale — especially for collars, harnesses, and apparel — would reduce these.
Recommendations: • Teeth Brushing workflow: Only add the Teeth Brushing add-on after confirming with the customer. This alone eliminates ~38% of grooming voids. • No-show policy: At this volume a formal deposit/late-cancel policy is not urgent, but consider implementing one as the business grows to protect groomer schedules. • Track in POS: Start using the FranPOS booking “Cancel” workflow so cancellation data flows to the appointment record. Currently voids/zero-orders are the only signal.
2026 Net Sales
$173,410.98
7 months of data
Annual Forecast (Conservative)
$499,965.58
Trend: $631,019.60
Recent Run Rate (Annualized)
$368,911.57
Last 3mo avg: $30,742.63 (DOW-weighted projection)
Monthly Growth Rate
+$2,843.85/mo
Trajectory: 17.5%/mo from baseline (DOW-weighted projection)
Grooming Revenue
$136,607.00
78.8% of total
Groomer Commission (50%)
$68,303.50
Paid to groomers
Store Net (Groom)
$68,303.50
After 50% commission
Retail Revenue
$36,478.98
21.0% of total
Est. Gross Profit
$85,366.07
49.2% margin (FDD standards)
Transactions
2,976
Avg ticket: $58.27
Unique Customers
795
Active in period
Tips Collected
$14,534.50
Avg when tipped: $19.48
Discounts Given
$18,614.26
10.7% of net sales
Revenue Trajectory & Forecast
Monthly actual vs trend line — 7 months of data
+99% Jan '26→Jul '26 growth. Revenue went from $16,259.31 to $32,408.83. At this trajectory, annual forecast is $499,965.58.
Revenue Mix
Grooming vs Retail vs Gift Cards
Monthly Revenue (Stacked)
Grooming and retail by month
Day-of-Week Revenue
Staffing optimization — where to allocate hours
Mon
$11,892.36 215 txns
Tue
$26,365.90 383 txns
Wed
$29,254.61 445 txns
Thu
$32,942.29 506 txns
Fri
$37,809.04 585 txns
Sat
$28,744.00 607 txns
Sun
$6,402.79 235 txns
Friday is the peak day ($37,809.04). Sunday is slowest ($6,402.79). Consider promotions or reduced staffing on Sundays.
Peak Hours
Transaction volume by hour — optimize scheduling
Grooming Service Mix
Revenue and volume by service type
Service Type
Units
Revenue
% Rev
Avg Ticket
Full Groom
1,238
$106,407.00
77.9%
$85.95
Mini Groom
149
$11,880.00
8.7%
$79.73
Luxury Bath
134
$8,200.00
6.0%
$61.19
Teeth Brushing
406
$4,060.00
3.0%
$10.00
Hairy Beast (Deshedding)
66
$1,680.00
1.2%
$25.45
Classic Bath
31
$1,400.00
1.0%
$45.16
Nail Trim / Grind
72
$1,065.00
0.8%
$14.79
Medicated / Hypo Shampoo
79
$790.00
0.6%
$10.00
Blueberry Pie Facial
26
$390.00
0.3%
$15.00
Diamond DG (Spotless and Bright)
18
$360.00
0.3%
$20.00
Shave Down Fee
7
$110.00
0.1%
$15.71
De-Matting
7
$70.00
0.1%
$10.00
Sanitary Trim
4
$40.00
0.0%
$10.00
Anal Glands
4
$40.00
0.0%
$10.00
Walk-In Service
3
$30.00
0.0%
$10.00
Retail Attachment to Grooming
What percentage of grooming visits include a retail purchase?
Current Attach Rate
17.9%
261 of 1,456 groom orders
Groom-Only Orders
1,195
82.1% leave with zero retail
Avg Retail on Attached
$19.20
Per groom order with retail
+10pt Attach Opportunity
$2,794.85
145 more orders × $19.20 avg
82.1% of groom clients leave empty-handed. Every grooming checkout is a retail opportunity. A treat display at the grooming pickup counter, or a "Pick a treat for your pup on us" with $5 minimum purchase, could capture $2,794.85 in additional annual revenue.
Dog Size Distribution
Core groom appointments by weight class
Standard vs Doodle Premium
Doodle breeds command a price premium
Size
Standard Avg
Doodle Avg
Premium
Doodle %
0-20 lbs
$80.47
$100.94
+$20.47
35.2%
21-40 lbs
$87.40
$110.22
+$22.82
50.4%
41-75 lbs
$89.18
$126.47
+$37.29
36.9%
76-100 lbs
$103.47
$133.80
+$30.33
29.8%
Over 100 lbs
$129.33
N/A
N/A
0.0%
Dog Size vs. Retail & Add-On Attachment
Do bigger dogs mean bigger baskets? Attachment rates by weight class
Dog Size
Groom Orders
Unique Clients
Retail Attach %
Add-On Attach %
SPA Attach %
Avg Retail Spend
Avg Total Ticket
0-20 lbs
814
432
17.4%
30.1%
3.3%
$18.62
$111.50
21-40 lbs
340
180
19.1%
31.2%
6.8%
$17.79
$124.25
41-75 lbs
194
120
12.4%
29.4%
17.5%
$24.80
$130.13
76-100 lbs
83
48
21.7%
27.7%
26.5%
$22.97
$133.54
Over 100 lbs
13
8
15.4%
23.1%
30.8%
$14.73
$206.11
Insight: Larger dogs correlate with higher total tickets ($111.50 for 0-20 lbs vs $206.11 for Over 100 lbs). 76-100 lbs dogs have the highest retail attach rate at 21.7%, while 41-75 lbs dogs are lowest at 12.4%. Target retail upsell efforts on 41-75 lbs dog parents at checkout.
Rotational Customer Base
How many unique grooming customers are actively returning? Split by groom vs. bath, with 10-week and full-year retention windows.
Rotational Base (2+ visits)
367
of 753 total customers
Groom Retention (Overall)
51.2%
334 of 652
Bath Retention (Overall)
56.6%
64 of 113
One-and-Done
386
51.3% never returned
Avg Tenure (Rotational)
3.2 mo
Retention Formula:Retention Rate = Customers with 2+ visits ÷ Total unique customers (within window) 10-Week Window: Only customers whose first visit was ≥70 days before the data end date are eligible — gives them enough time to return. Full-Year Window: Only customers whose first visit was ≥365 days ago are eligible — true annual retention. Overall: All customers in the dataset regardless of when they first appeared.
Groom Customers
Window
Eligible
Retained
Rate
10-Week
462
303
65.6%
Full Year
0
0
0.0%
Overall
652
334
51.2%
Active last 30d: 170 • Last 70d: 286 • Last 90d: 305
Bath Customers
Window
Eligible
Retained
Rate
10-Week
78
52
66.7%
Full Year
0
0
0.0%
Overall
113
64
56.6%
Active last 30d: 32 • Last 70d: 49 • Last 90d: 56
Rotational Groom Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
0-20 lbs
211
63.2%
3.0
$330.47
3.2
21-40 lbs
68
20.4%
3.2
$367.01
3.5
41-75 lbs
35
10.5%
2.9
$330.77
3.3
76-100 lbs
18
5.4%
2.9
$405.38
3.2
Over 100 lbs
2
0.6%
3.0
$621.72
3.2
Rotational Bath Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
0-20 lbs
28
43.8%
3.5
$318.86
3.0
21-40 lbs
10
15.6%
3.3
$325.60
1.9
41-75 lbs
16
25.0%
3.1
$296.46
2.7
76-100 lbs
9
14.1%
24.3
$3,126.31
2.7
Over 100 lbs
1
1.6%
2.0
$248.46
2.7
48.7% overall retention rate. Groom clients retain at 51.2% vs. bath clients at 56.6%. The rotational base of 367 customers is the recurring revenue engine. 386 customers (51.3%) came once and never returned — first-visit conversion opportunity.
Groomer Productivity Scorecard
Active groomers only (worked within last 60 days). Includes retention rate and performance grade.
Groomer
Grade
Started
Tenure
Appts
Revenue
Avg Ticket
Appts/Mo
Upsell
Retention
Tips
Carol W
C
Jan '26
6mo
547
$46,148.00
$94.71
91
28.6%
65.5%
$4,989.45
Julia B
C
Feb '26
6mo
515
$42,176.00
$94.35
86
42.1%
59.9%
$5,466.65
Maria V
C
Jan '26
7mo
219
$18,030.00
$92.56
31
34.7%
69.1%
$2,113.85
Victoria C.
C
May '26
3mo
115
$9,270.00
$91.61
38
43.8%
59.6%
$1,331.95
Julianne D
A
Jun '26
1mo
93
$7,898.00
$95.89
93
46.0%
60.2%
$981.15
Wgb Hicksville
D
Jan '26
6mo
10
$630.00
$89.00
2
30.0%
50.0%
$41.00
Hailey Imhof
C
May '26
1mo
1
$95.00
$95.00
1
0.0%
100.0%
$0.00
Grade formula: 30% volume (appts/mo) + 25% upsell rate + 25% customer retention + 20% avg ticket — percentile-ranked against active peers. Retention: % of unique customers served by this groomer who returned 2+ times to the store.
Coaching opportunity: Julianne D leads upselling at 46.0% while Hailey Imhof is at 0.0%. Closing this gap across all groomers would significantly boost ticket values.
Revenue Concentration
Pareto analysis — customer dependency risk
Top 10% (79 customers)41.7% of revenue
Top 20% (159 customers)57.6% of revenue
Bottom 80% (636 customers)42.4% of revenue
Concentration risk: Your top 10% of customers drive 41.7% of revenue. Losing even a few high-value clients would materially impact the business. Prioritize retention programs for VIP customers.
Customer Intelligence
Visit frequency and lifetime value distribution
Segment
Customers
%
Revenue
Avg Spend
1 visit
386
51.3%
$41,634.40
$107.86
2 visits
167
22.2%
$36,052.18
$215.88
3-4 visits
156
20.7%
$59,005.99
$378.24
5-8 visits
41
5.4%
$23,110.13
$563.66
9-12 visits
2
0.3%
$2,309.14
$1,154.57
13+ visits
1
0.1%
$25,796.47
$25,796.47
4 loyal customers (3+ visits) haven't returned in 90+ days. They represent $869.01 in historical spend. A re-engagement campaign (text/email with a small incentive) could recapture this segment.
Monthly Performance Detail
Revenue, margins, transactions, and tips by month
Month
Net Revenue
Grooming
Commission (50%)
Retail
Gross Margin
Txns
Avg Ticket
Tips
MoM
Jan '26
$16,159.31
$10,290.00
$5,145.00
$5,869.31
49.6%
361
$44.76
$849.75
—
Feb '26
$17,970.52
$14,055.00
$7,027.50
$3,915.52
49.2%
351
$51.20
$1,620.55
+11.2%
Mar '26
$24,194.24
$18,330.00
$9,165.00
$5,864.24
49.2%
434
$55.75
$1,895.70
+34.6%
Apr '26
$28,126.86
$22,608.00
$11,304.00
$5,518.86
49.1%
493
$57.05
$2,236.85
+16.3%
May '26
$27,973.64
$22,510.00
$11,255.00
$5,463.64
49.1%
449
$62.30
$2,568.50
-0.5%
Jun '26
$31,820.42
$26,628.00
$13,314.00
$5,192.42
49.0%
477
$66.71
$2,782.20
+13.8%
Jul '26
$26,841.00
$22,186.00
$11,093.00
$4,655.00
49.0%
411
$65.31
$2,580.95
-15.6%
Top 20 Retail Products
Ranked by net revenue
#
Product
Category
Units
Revenue
Avg Price
1
Large Treat Table
Treats & Chews
311
$2,381.40
$7.66
2
Medium Treat Table
Treats & Chews
275
$1,631.67
$5.93
3
WGB Chips - Chicken Chips (4 oz)
Treats & Chews
114
$1,552.89
$13.62
4
Bakery Bulk Treats
Treats & Chews
905
$1,348.52
$1.49
5
X-Small Treat Table
Treats & Chews
366
$1,087.75
$2.97
6
WGB Chips - Chicken Chips (8 oz)
Treats & Chews
42
$1,065.48
$25.37
7
Farmers Market Bulk Treats
Treats & Chews
322
$796.59
$2.47
8
Small Treat Table
Treats & Chews
181
$783.99
$4.33
9
WGB Chips - Beef Chips (4 oz)
Treats & Chews
53
$764.49
$14.42
10
WGB Bully Stick Braided 12"
Natural Chews
47
$751.53
$15.99
11
WGB Chips - Sweet Potato Chips (4 oz)
Treats & Chews
53
$683.27
$12.89
12
WGB Chips - Chicken Chips (16 oz)
Treats & Chews
15
$680.65
$45.38
13
WGB Chips - Turkey Chips (4 oz)
Treats & Chews
41
$596.60
$14.55
14
WGB Straws Sweet Potato (4 oz)
Other
34
$503.66
$14.81
15
WGB Straws Chicken (4 oz)
Other
33
$464.69
$14.08
16
WGB Bully Stick Braided 6"
Natural Chews
41
$409.59
$9.99
17
WGB Bully Springs
Natural Chews
47
$407.73
$8.68
18
Cat Grooming
Grooming Supplies
4
$400.00
$100.00
19
WGB Turkey Tendons Full Strip (3 oz)
Natural Chews
22
$329.78
$14.99
20
Cannoli
Bakery & Birthday
103
$305.57
$2.97
Retail Categories
Revenue and margin by category
Cancellations, No-Shows & Returns
Multi-view analysis of all refund activity, grooming cancellations, no-shows, and retail returns. Data derived from POS transaction voids, negative-quantity line items, and zero-total orders.
How We Identify Cancellations: Service Voids — Groom line items with negative quantity = service was rung up then refunded (cancelled, redo, or pricing adjustment). Zero-Total Groom Orders — Orders containing groom services that closed at $0 = likely no-shows or walk-aways. Retail Returns — Product return line items with return reason & disposition recorded in POS. Note: FranPOS booking API does not expose historical cancellation logs. This analysis uses POS transaction data as the source of truth.
Overview
Total Refund Value
$1,330.44
30 line items across 20 orders
Refund % of Revenue
0.8%
Industry avg: 1–3%
Groom Cancel Rate
0.8%
11 of 1,456 groom orders
Revenue Lost to Cancels
$915.00
Voids + no-show orders
Order Refund Rate
0.7%
20 of 2,976 total orders
Avg Refund Value
$44.35
Per line item
Grooming Voided
$915.00
13 service line items
Retail Returned
$415.44
17 product line items
Grooming Cancellations & No-Shows
Isolating grooming-specific cancellation events — the most operationally impactful category.
Service Voids
9
13 line items • $915.00
Zero-Total / No-Shows
2
$0.00 in unpaid services
Industry Benchmark
5–15%
Typical grooming cancel rate
Add-On vs. Core Service Voids: Of the 13 grooming void line items, 3 are Teeth Brushing add-on removals ($10 each) — these are typically customers declining at checkout, not true cancellations. Excluding add-on removals, 9 orders had a core groom service voided.
Monthly Cancellation Trend
Month
Groom Orders
Service Voids
No-Shows
Total Cancels
Cancel Rate
Jan '26
124
2
1
3
2.4%
Feb '26
153
2
0
2
1.3%
Mar '26
196
0
0
0
0.0%
Apr '26
238
0
0
0
0.0%
May '26
231
3
0
3
1.3%
Jun '26
277
0
1
1
0.4%
Jul '26
237
2
0
2
0.8%
Total
1,456
9
2
11
0.8%
Services Voided
Service
Voids
Value Lost
FG / General / MD
3
$285.00
FG / General / SM
3
$255.00
FG / Poodle-Doodle / LG
1
$130.00
FG / Poodle-Doodle / MD
1
$115.00
Lux Bath / General / XLG
1
$75.00
ADD-ON / Teeth Brushing
3
$30.00
SPA UPGRADE / S Hairy Beast (Deshedding)
1
$25.00
No-Show / Zero-Total Orders
Date
Service
Value
Employee
Jan 21
ONLINE SERVICE (#3) - DOG - Luxury Bath
$0.00
Naomi Dutes
Jun 05
FG / Poodle-Doodle / MD
$0.00
Wgb Hicksville
Retail Product Returns
Return Reasons
Reason
Count
Value
%
N/A
9
$268.53
52.9%
Pet didn’t like it
4
$54.96
23.5%
Bought wrong product
2
$21.97
11.8%
Not Specified
1
$50.00
5.9%
Wrong Size
1
$19.99
5.9%
Return Dispositions
Disposition
Count
Value
%
Return to Stock (add to inventory)
9
$139.91
52.9%
N/A
4
$190.56
23.5%
Waste (dumpster)
3
$34.97
17.6%
Not Specified
1
$50.00
5.9%
Top Returned Products (by Value)
#
Product
Type
Returns
Value
1
FG / General / MD
Groom
3
$285.00
2
FG / General / SM
Groom
3
$255.00
3
Miscellaneous USE
Retail
1
$180.00
4
FG / Poodle-Doodle / LG
Groom
1
$130.00
5
FG / Poodle-Doodle / MD
Groom
1
$115.00
6
Lux Bath / General / XLG
Groom
1
$75.00
7
Gift Card
Retail
1
$50.00
8
Zero Shock 48 Black
Retail
1
$38.99
9
ADD-ON / Teeth Brushing
Groom
3
$30.00
10
SPA UPGRADE / S Hairy Beast (Deshedding)
Groom
1
$25.00
11
Miscellaneous
Retail
1
$19.99
12
Woof Pet The Bite n' Brush Dog Toy Small
Retail
1
$19.99
13
Pupsicle Pops Chicken S
Retail
1
$15.99
14
WGB Chips - Turkey Chips (4 oz)
Retail
1
$14.99
15
WGB Chips - Beef Chips (4 oz)
Retail
1
$14.99
Monthly Refund Trend
Month
Items
Refund Value
Revenue
Refund % Rev
Avg/Item
Jan '26
8
$255.96
$16,500.27
1.6%
$32.00
Feb '26
3
$218.99
$18,339.51
1.2%
$73.00
Mar '26
0
$0.00
$24,244.24
0.0%
$0.00
Apr '26
6
$105.95
$28,182.81
0.4%
$17.66
May '26
5
$330.00
$28,238.64
1.2%
$66.00
Jun '26
2
$44.97
$31,890.39
0.1%
$22.48
Jul '26
6
$374.58
$27,215.57
1.4%
$62.43
Total
30
$1,330.44
$174,611.43
0.8%
$44.35
Seasonality & Patterns
First Half vs. Second Half
Period
Items
Value
Avg/Item
First 3mo
11
$474.95
$43.18
Last 4mo
19
$855.49
$45.03
H2 vs H1 difference
$380.54 higher
Returns by Day of Week
Day
Returns
Value
Refund Rate
Monday
5
$55.95
2.3%
Tuesday
1
$9.99
0.3%
Wednesday
10
$545.98
2.2%
Thursday
5
$535.00
1.0%
Friday
2
$14.97
0.3%
Saturday
7
$168.56
1.2%
Sunday
0
$0.00
0.0%
Refunds by Employee
Refund volume relative to each employee's total transaction count — identifies potential process or training gaps.
Employee
Refund Items
Refund Value
Total Items Sold
Refund Rate
Avg Refund
Kyle Hoberman
7
$60.54
166
4.2%
$8.65
Carol W
6
$390.00
749
0.8%
$65.00
Cindy Szczudlo
4
$265.98
552
0.7%
$66.50
Julia B
3
$235.00
784
0.4%
$78.33
Hailey Imhof
3
$54.96
1,438
0.2%
$18.32
Maria V
3
$195.00
308
1.0%
$65.00
Naomi Dutes
2
$24.98
139
1.4%
$12.49
Christina Ramkissoon
1
$8.99
131
0.8%
$8.99
Julianne D
1
$95.00
151
0.7%
$95.00
Grooming Void Log
Every voided grooming service — review for patterns in employee, service type, timing, or customer.
Date
Service
SKU
Value
Employee
Order Total
Jul 16, 2026
FG / General / MD
98700141
$95.00
Julianne D
-$117.44
Jul 08, 2026
FG / General / SM
98700134
$85.00
Carol W
-$105.08
May 27, 2026
FG / General / MD
98700141
$95.00
Maria V
-$103.19
May 27, 2026
ADD-ON / Teeth Brushing
54300026
$10.00
Julia B
-$112.76
May 27, 2026
FG / Poodle-Doodle / LG
98700332
$130.00
Julia B
-$112.76
May 20, 2026
ADD-ON / Teeth Brushing
54300026
$10.00
Carol W
-$86.90
May 20, 2026
FG / General / SM
98700134
$85.00
Carol W
-$86.90
Feb 19, 2026
FG / General / MD
98700141
$95.00
Julia B
-$103.19
Feb 12, 2026
FG / Poodle-Doodle / MD
98700325
$115.00
Carol W
-$124.92
Jan 07, 2026
ADD-ON / Teeth Brushing
54300026
$10.00
Carol W
-$86.90
Jan 07, 2026
FG / General / SM
98700134
$85.00
Carol W
-$86.90
Jan 03, 2026
SPA UPGRADE / S Hairy Beast (Deshedding)
76500053
$25.00
Maria V
-$108.63
Jan 03, 2026
Lux Bath / General / XLG
98700042
$75.00
Maria V
-$108.63
Elite Analyst Assessment:
Strong Refund/Revenue ratio: 0.8% — well below the 1–3% industry average. This store demonstrates excellent product knowledge and customer communication at the counter.
Grooming cancellation rate: 0.8% vs. 5–15% industry norm — outstanding. Appointment management and client communication are working extremely well. Only 11 groom orders out of 1,456 resulted in a void or no-show for the entire year.
Key Findings: • Teeth Brushing add-on accounts for 3 of 13 grooming voids — these are checkout declines, not cancellations. Consider not pre-loading this add-on to reduce unnecessary processing. • “Wrong Size” is the #1 retail return reason (1 items). Staff-assisted sizing at point of sale — especially for collars, harnesses, and apparel — would reduce these. • “Bought wrong product” (2 items) suggests customers need better guidance. Shelf signage and staff recommendations can help. • H2 refund value was $380.54 higher than H1 — holiday season returns likely drove the increase.
Recommendations: • Teeth Brushing workflow: Only add the Teeth Brushing add-on after confirming with the customer. This alone eliminates ~38% of grooming voids. • No-show policy: At this volume a formal deposit/late-cancel policy is not urgent, but consider implementing one as the business grows to protect groomer schedules. • Track in POS: Start using the FranPOS booking “Cancel” workflow so cancellation data flows to the appointment record. Currently voids/zero-orders are the only signal.
Period Detail
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Total Revenue
Grooming Revenue
Retail Revenue
Appointments
Transactions
Avg Ticket
Unique Customers
Tips
Days Open
Groomer Days
Daily Breakdown
Revenue by day within the selected period
Month-to-Month Comparison
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Grooming Revenue
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Unique Customers
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Days Open
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Period Detail
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Grooming Revenue
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Period Detail
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