YTD 2025: $12,073.30 across 1 months. Full-year 2025 forecast: $65,195.79 — +0% YoY growth applied to 2024 seasonal pattern (actual: $0.00), blended with run rate.
Revenue Mix
Grooming vs Retail vs Gift Cards
Monthly Revenue (Stacked)
Grooming and retail by month
Day-of-Week Revenue
Staffing optimization — where to allocate hours
Mon
$1,394.90 37 txns
Tue
$2,064.04 49 txns
Wed
$3,678.38 75 txns
Thu
$895.49 16 txns
Fri
$1,418.45 44 txns
Sat
$1,993.27 68 txns
Sun
$628.77 31 txns
Wednesday is the peak day ($3,678.38). Sunday is slowest ($628.77). Consider promotions or reduced staffing on Sundays.
Peak Hours
Transaction volume by hour — optimize scheduling
Grooming Service Mix
Revenue and volume by service type
Service Type
Units
Revenue
% Rev
Avg Ticket
Full Groom
66
$4,863.00
78.9%
$73.68
Mini Groom
9
$595.00
9.7%
$66.11
Luxury Bath
5
$295.00
4.8%
$59.00
Teeth Brushing
18
$180.00
2.9%
$10.00
Hairy Beast (Deshedding)
3
$85.00
1.4%
$28.33
Classic Bath
1
$65.00
1.1%
$65.00
Medicated / Hypo Shampoo
4
$40.00
0.6%
$10.00
Nail Trim / Grind
2
$30.00
0.5%
$15.00
De-Matting
1
$10.00
0.2%
$10.00
Retail Attachment to Grooming
What percentage of grooming visits include a retail purchase?
Current Attach Rate
24.7%
18 of 73 groom orders
Groom-Only Orders
55
75.3% leave with zero retail
Avg Retail on Attached
$21.08
Per groom order with retail
+10pt Attach Opportunity
$153.87
7 more orders × $21.08 avg
75.3% of groom clients leave empty-handed. Every grooming checkout is a retail opportunity. A treat display at the grooming pickup counter, or a "Pick a treat for your pup on us" with $5 minimum purchase, could capture $153.87 in additional annual revenue.
Dog Size Distribution
Core groom appointments by weight class
Standard vs Doodle Premium
Doodle breeds command a price premium
Size
Standard Avg
Doodle Avg
Premium
Doodle %
0-20 lbs
$79.38
$103.10
+$23.72
39.6%
21-40 lbs
$83.57
$115.00
+$31.43
41.7%
41-75 lbs
$102.50
$130.00
+$27.50
45.5%
76-100 lbs
$88.33
$145.00
+$56.67
25.0%
Dog Size vs. Retail & Add-On Attachment
Do bigger dogs mean bigger baskets? Attachment rates by weight class
Dog Size
Groom Orders
Unique Clients
Retail Attach %
Add-On Attach %
SPA Attach %
Avg Retail Spend
Avg Total Ticket
0-20 lbs
48
47
27.1%
27.1%
0.0%
$25.47
$112.83
21-40 lbs
11
11
36.4%
36.4%
0.0%
$13.45
$124.89
41-75 lbs
11
11
27.3%
18.2%
18.2%
$7.15
$141.95
76-100 lbs
4
3
25.0%
25.0%
25.0%
$14.98
$148.75
Over 100 lbs
1
1
0.0%
0.0%
0.0%
$0.00
$160.00
Insight: Larger dogs correlate with higher total tickets ($112.83 for 0-20 lbs vs $160.00 for Over 100 lbs). 21-40 lbs dogs have the highest retail attach rate at 36.4%, while Over 100 lbs dogs are lowest at 0.0%. Target retail upsell efforts on Over 100 lbs dog parents at checkout.
Rotational Customer Base
How many unique grooming customers are actively returning? Split by groom vs. bath, with 10-week and full-year retention windows.
Rotational Base (2+ visits)
3
of 71 total customers
Groom Retention (Overall)
4.6%
3 of 65
Bath Retention (Overall)
16.7%
1 of 6
One-and-Done
68
95.8% never returned
Avg Tenure (Rotational)
0.2 mo
Retention Formula:Retention Rate = Customers with 2+ visits ÷ Total unique customers (within window) 10-Week Window: Only customers whose first visit was ≥70 days before the data end date are eligible — gives them enough time to return. Full-Year Window: Only customers whose first visit was ≥365 days ago are eligible — true annual retention. Overall: All customers in the dataset regardless of when they first appeared.
Groom Customers
Window
Eligible
Retained
Rate
10-Week
0
0
0.0%
Full Year
0
0
0.0%
Overall
65
3
4.6%
Active last 30d: 3 • Last 70d: 3 • Last 90d: 3
Bath Customers
Window
Eligible
Retained
Rate
10-Week
0
0
0.0%
Full Year
0
0
0.0%
Overall
6
1
16.7%
Active last 30d: 1 • Last 70d: 1 • Last 90d: 1
Rotational Groom Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
0-20 lbs
2
66.7%
2.0
$228.97
0.2
41-75 lbs
1
33.3%
2.0
$374.98
0.1
Rotational Bath Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
76-100 lbs
1
100.0%
2.0
$374.98
0.1
4.2% overall retention rate. Groom clients retain at 4.6% vs. bath clients at 16.7%. The rotational base of 3 customers is the recurring revenue engine. 68 customers (95.8%) came once and never returned — first-visit conversion opportunity.
Groomer Productivity Scorecard
Active groomers only (worked within last 60 days). Includes retention rate and performance grade.
Groomer
Grade
Started
Tenure
Appts
Revenue
Avg Ticket
Appts/Mo
Upsell
Retention
Tips
Carol W
B
Dec '25
1mo
43
$3,125.00
$96.51
43
28.9%
2.6%
$309.65
Maria V
D
Dec '25
1mo
31
$2,203.00
$93.39
31
24.1%
10.7%
$248.65
Sereena C
B
Dec '25
1mo
7
$490.00
$93.57
7
42.9%
28.6%
$87.75
Grade formula: 30% volume (appts/mo) + 25% upsell rate + 25% customer retention + 20% avg ticket — percentile-ranked against active peers. Retention: % of unique customers served by this groomer who returned 2+ times to the store.
Coaching opportunity: Sereena C leads upselling at 42.9% while Maria V is at 24.1%. Closing this gap across all groomers would significantly boost ticket values.
Revenue Concentration
Pareto analysis — customer dependency risk
Top 10% (7 customers)53.2% of revenue
Top 20% (15 customers)62.6% of revenue
Bottom 80% (62 customers)37.4% of revenue
Concentration risk: Your top 10% of customers drive 53.2% of revenue. Losing even a few high-value clients would materially impact the business. Prioritize retention programs for VIP customers.
Customer Intelligence
Visit frequency and lifetime value distribution
Segment
Customers
%
Revenue
Avg Spend
1 visit
68
95.8%
$7,610.91
$111.93
2 visits
3
4.2%
$832.92
$277.64
3-4 visits
0
0.0%
$0.00
$0.00
5-8 visits
0
0.0%
$0.00
$0.00
9-12 visits
0
0.0%
$0.00
$0.00
13+ visits
0
0.0%
$0.00
$0.00
0 loyal customers (3+ visits) haven't returned in 90+ days. They represent $0.00 in historical spend. A re-engagement campaign (text/email with a small incentive) could recapture this segment.
Monthly Performance Detail
Revenue, margins, transactions, and tips by month
Month
Net Revenue
Grooming
Commission (50%)
Retail
Gross Margin
Txns
Avg Ticket
Tips
MoM
Dec '25
$12,053.29
$6,163.00
$3,081.50
$5,890.29
50.0%
320
$37.67
$603.30
—
Top 20 Retail Products
Ranked by net revenue
#
Product
Category
Units
Revenue
Avg Price
1
Medium Treat Table
Treats & Chews
91
$545.09
$5.99
2
WGB Chips - Chicken Chips (4 oz)
Treats & Chews
23
$321.77
$13.99
3
Small Treat Table
Treats & Chews
72
$321.48
$4.46
4
Large Treat Table
Treats & Chews
27
$202.23
$7.49
5
X-Small Treat Table
Treats & Chews
60
$178.20
$2.97
6
WGB Chips - Sweet Potato Chips (4 oz)
Treats & Chews
11
$142.89
$12.99
7
WGB Straws Chicken (4 oz)
Other
8
$119.92
$14.99
8
Bakery Bulk Treats
Treats & Chews
79
$117.92
$1.49
9
Farmers Market Bulk Treats
Treats & Chews
45
$113.14
$2.46
10
WGB Chips - Turkey Chips (4 oz)
Treats & Chews
7
$104.93
$14.99
11
WGB Bully Stick Jumbo12"
Natural Chews
6
$95.94
$15.99
12
Miscellaneous
Other
6
$75.94
$12.66
13
WGB Chips - Beef Chips (4 oz)
Treats & Chews
5
$74.95
$14.99
14
WGB Pink Bags Soft Cookies PEANUT BUTTER & HONEY L
Treats & Chews
7
$69.93
$9.99
15
WGB Bully Stick Jumbo 6"
Natural Chews
6
$65.94
$10.99
16
fabdog Christmas Floppy Gingerbread Man Dog Toy, L
Toys
3
$59.97
$19.99
17
Cookie - Mini Birthday Cupcake
Treats & Chews
15
$59.85
$3.99
18
HDD - White Chewy Vuiton Handbag - L
Other
3
$56.85
$18.95
19
WGB Yak Cheese Large
Natural Chews
4
$51.96
$12.99
20
Cookie - Christmas Cannoli
Treats & Chews
13
$51.87
$3.99
Retail Categories
Revenue and margin by category
Cancellations, No-Shows & Returns
Multi-view analysis of all refund activity, grooming cancellations, no-shows, and retail returns. Data derived from POS transaction voids, negative-quantity line items, and zero-total orders.
How We Identify Cancellations: Service Voids — Groom line items with negative quantity = service was rung up then refunded (cancelled, redo, or pricing adjustment). Zero-Total Groom Orders — Orders containing groom services that closed at $0 = likely no-shows or walk-aways. Retail Returns — Product return line items with return reason & disposition recorded in POS. Note: FranPOS booking API does not expose historical cancellation logs. This analysis uses POS transaction data as the source of truth.
Overview
Total Refund Value
$29.00
1 line items across 1 orders
Refund % of Revenue
0.2%
Industry avg: 1–3%
Groom Cancel Rate
0.0%
0 of 73 groom orders
Revenue Lost to Cancels
$0.00
Voids + no-show orders
Order Refund Rate
0.3%
1 of 320 total orders
Avg Refund Value
$29.00
Per line item
Grooming Voided
$0.00
0 service line items
Retail Returned
$29.00
1 product line items
Grooming Cancellations & No-Shows
Isolating grooming-specific cancellation events — the most operationally impactful category.
Service Voids
0
0 line items • $0.00
Zero-Total / No-Shows
0
$0.00 in unpaid services
Industry Benchmark
5–15%
Typical grooming cancel rate
Add-On vs. Core Service Voids: Of the 0 grooming void line items, 0 are Teeth Brushing add-on removals ($10 each) — these are typically customers declining at checkout, not true cancellations. Excluding add-on removals, 0 orders had a core groom service voided.
Monthly Cancellation Trend
Month
Groom Orders
Service Voids
No-Shows
Total Cancels
Cancel Rate
Dec '25
73
0
0
0
0.0%
Total
73
0
0
0
0.0%
Services Voided
Service
Voids
Value Lost
No-Show / Zero-Total Orders
Date
Service
Value
Employee
Retail Product Returns
Return Reasons
Reason
Count
Value
%
Wrong Size
1
$29.00
100.0%
Return Dispositions
Disposition
Count
Value
%
N/A
1
$29.00
100.0%
Top Returned Products (by Value)
#
Product
Type
Returns
Value
1
UCTRY - Best Dog Ever Lead Wide 5'
Retail
1
$29.00
Monthly Refund Trend
Month
Items
Refund Value
Revenue
Refund % Rev
Avg/Item
Dec '25
1
$29.00
$12,102.30
0.2%
$29.00
Total
1
$29.00
$12,102.30
0.2%
$29.00
Seasonality & Patterns
First Half vs. Second Half
Period
Items
Value
Avg/Item
First 1mo
1
$29.00
$29.00
Last 0mo
0
$0.00
$0.00
H2 vs H1 difference
$29.00 lower
Returns by Day of Week
Day
Returns
Value
Refund Rate
Monday
0
$0.00
0.0%
Tuesday
0
$0.00
0.0%
Wednesday
0
$0.00
0.0%
Thursday
0
$0.00
0.0%
Friday
0
$0.00
0.0%
Saturday
0
$0.00
0.0%
Sunday
1
$29.00
3.2%
Refunds by Employee
Refund volume relative to each employee's total transaction count — identifies potential process or training gaps.
Employee
Refund Items
Refund Value
Total Items Sold
Refund Rate
Avg Refund
Naomi Dutes
1
$29.00
79
1.3%
$29.00
Elite Analyst Assessment:
Exceptional Refund/Revenue ratio: 0.2% — well below the 1–3% industry average. This store demonstrates excellent product knowledge and customer communication at the counter.
Grooming cancellation rate: 0.0% vs. 5–15% industry norm — outstanding. Appointment management and client communication are working extremely well. Only 0 groom orders out of 73 resulted in a void or no-show for the entire year.
Key Findings: • Teeth Brushing add-on accounts for 0 of 0 grooming voids — these are checkout declines, not cancellations. Consider not pre-loading this add-on to reduce unnecessary processing. • “Wrong Size” is the #1 retail return reason (1 items). Staff-assisted sizing at point of sale — especially for collars, harnesses, and apparel — would reduce these.
Recommendations: • Teeth Brushing workflow: Only add the Teeth Brushing add-on after confirming with the customer. This alone eliminates ~38% of grooming voids. • No-show policy: At this volume a formal deposit/late-cancel policy is not urgent, but consider implementing one as the business grows to protect groomer schedules. • Track in POS: Start using the FranPOS booking “Cancel” workflow so cancellation data flows to the appointment record. Currently voids/zero-orders are the only signal.
2026 Net Sales (YTD)
$53,548.14
3 months of data
Full Year 2026 Forecast
$131,623.22
+0% YoY growth × 2025 seasonality + run rate
Recent Run Rate (Annualized)
$223,389.04
Last 3mo avg: $18,615.75 (partial mo. pro-rated)
YoY Growth vs 2025
+0.0%
Same-month comparison (0 months)
Grooming Revenue
$39,395.00
73.6% of total
Groomer Commission (50%)
$19,697.50
Paid to groomers
Store Net (Groom)
$19,697.50
After 50% commission
Retail Revenue
$13,853.14
25.9% of total
Est. Gross Profit
$26,540.94
49.6% margin (FDD standards)
Transactions
1,047
Avg ticket: $51.14
Unique Customers
353
Active in period
Tips Collected
$3,911.75
Avg when tipped: $19.76
Discounts Given
$6,956.60
13.0% of net sales
Revenue Trajectory & Forecast
Monthly actual vs trend line — 3 months of data
YTD 2026: $53,548.14 across 3 months. Full-year 2026 forecast: $131,623.22 — +0% YoY growth applied to 2025 seasonal pattern (actual: $12,053.29), blended with run rate.
Revenue Mix
Grooming vs Retail vs Gift Cards
Monthly Revenue (Stacked)
Grooming and retail by month
Day-of-Week Revenue
Staffing optimization — where to allocate hours
Mon
$3,165.03 68 txns
Tue
$7,588.19 111 txns
Wed
$10,238.58 157 txns
Thu
$9,813.63 183 txns
Fri
$11,068.15 201 txns
Sat
$9,909.40 247 txns
Sun
$1,765.17 80 txns
Friday is the peak day ($11,068.15). Sunday is slowest ($1,765.17). Consider promotions or reduced staffing on Sundays.
Peak Hours
Transaction volume by hour — optimize scheduling
Grooming Service Mix
Revenue and volume by service type
Service Type
Units
Revenue
% Rev
Avg Ticket
Full Groom
382
$30,905.00
78.4%
$80.90
Mini Groom
45
$3,460.00
8.8%
$76.89
Luxury Bath
33
$1,840.00
4.7%
$55.76
Teeth Brushing
135
$1,350.00
3.4%
$10.00
Classic Bath
12
$525.00
1.3%
$43.75
Hairy Beast (Deshedding)
14
$385.00
1.0%
$27.50
Nail Trim / Grind
19
$285.00
0.7%
$15.00
Medicated / Hypo Shampoo
27
$270.00
0.7%
$10.00
Blueberry Pie Facial
11
$165.00
0.4%
$15.00
Diamond DG (Spotless and Bright)
7
$140.00
0.4%
$20.00
Sanitary Trim
2
$20.00
0.1%
$10.00
Shave Down Fee
1
$20.00
0.1%
$20.00
Anal Glands
1
$10.00
0.0%
$10.00
Paw Pads & Scissor Feet
1
$10.00
0.0%
$10.00
Walk-In Service
1
$10.00
0.0%
$10.00
Retail Attachment to Grooming
What percentage of grooming visits include a retail purchase?
Current Attach Rate
18.3%
80 of 437 groom orders
Groom-Only Orders
357
81.7% leave with zero retail
Avg Retail on Attached
$17.42
Per groom order with retail
+10pt Attach Opportunity
$761.15
43 more orders × $17.42 avg
81.7% of groom clients leave empty-handed. Every grooming checkout is a retail opportunity. A treat display at the grooming pickup counter, or a "Pick a treat for your pup on us" with $5 minimum purchase, could capture $761.15 in additional annual revenue.
Dog Size Distribution
Core groom appointments by weight class
Standard vs Doodle Premium
Doodle breeds command a price premium
Size
Standard Avg
Doodle Avg
Premium
Doodle %
0-20 lbs
$79.47
$99.47
+$20.00
35.4%
21-40 lbs
$87.41
$111.17
+$23.76
44.8%
41-75 lbs
$99.81
$126.00
+$26.19
48.1%
76-100 lbs
$102.78
$126.25
+$23.47
18.2%
Over 100 lbs
$135.83
N/A
N/A
0.0%
Dog Size vs. Retail & Add-On Attachment
Do bigger dogs mean bigger baskets? Attachment rates by weight class
Dog Size
Groom Orders
Unique Clients
Retail Attach %
Add-On Attach %
SPA Attach %
Avg Retail Spend
Avg Total Ticket
0-20 lbs
259
200
20.1%
34.7%
5.0%
$19.50
$111.68
21-40 lbs
98
75
16.3%
28.6%
4.1%
$15.25
$119.89
41-75 lbs
51
43
9.8%
29.4%
9.8%
$14.67
$135.16
76-100 lbs
22
17
13.6%
22.7%
40.9%
$29.31
$126.95
Over 100 lbs
5
4
20.0%
20.0%
20.0%
$13.48
$174.70
Insight: Larger dogs correlate with higher total tickets ($111.68 for 0-20 lbs vs $174.70 for Over 100 lbs). 0-20 lbs dogs have the highest retail attach rate at 20.1%, while 41-75 lbs dogs are lowest at 9.8%. Target retail upsell efforts on 41-75 lbs dog parents at checkout.
Rotational Customer Base
How many unique grooming customers are actively returning? Split by groom vs. bath, with 10-week and full-year retention windows.
Rotational Base (2+ visits)
93
of 333 total customers
Groom Retention (Overall)
28.9%
86 of 298
Bath Retention (Overall)
45.0%
18 of 40
One-and-Done
240
72.1% never returned
Avg Tenure (Rotational)
1.5 mo
Retention Formula:Retention Rate = Customers with 2+ visits ÷ Total unique customers (within window) 10-Week Window: Only customers whose first visit was ≥70 days before the data end date are eligible — gives them enough time to return. Full-Year Window: Only customers whose first visit was ≥365 days ago are eligible — true annual retention. Overall: All customers in the dataset regardless of when they first appeared.
Groom Customers
Window
Eligible
Retained
Rate
10-Week
56
31
55.4%
Full Year
0
0
0.0%
Overall
298
86
28.9%
Active last 30d: 80 • Last 70d: 86 • Last 90d: 86
Bath Customers
Window
Eligible
Retained
Rate
10-Week
7
5
71.4%
Full Year
0
0
0.0%
Overall
40
18
45.0%
Active last 30d: 16 • Last 70d: 18 • Last 90d: 18
Rotational Groom Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
0-20 lbs
57
66.3%
2.2
$253.74
1.5
21-40 lbs
19
22.1%
2.1
$236.55
1.3
41-75 lbs
6
7.0%
2.0
$233.57
1.6
76-100 lbs
4
4.7%
2.0
$266.11
1.2
Rotational Bath Customers by Dog Size
Dog Size
Customers
% of Base
Avg Visits
Avg Spend
Avg Tenure (mo)
0-20 lbs
11
61.1%
2.6
$257.99
1.6
21-40 lbs
3
16.7%
3.3
$269.96
0.9
41-75 lbs
1
5.6%
2.0
$185.00
0.8
76-100 lbs
3
16.7%
27.3
$3,821.54
1.6
27.9% overall retention rate. Groom clients retain at 28.9% vs. bath clients at 45.0%. The rotational base of 93 customers is the recurring revenue engine. 240 customers (72.1%) came once and never returned — first-visit conversion opportunity.
Groomer Productivity Scorecard
Active groomers only (worked within last 60 days). Includes retention rate and performance grade.
Groomer
Grade
Started
Tenure
Appts
Revenue
Avg Ticket
Appts/Mo
Upsell
Retention
Tips
Carol W
C
Jan '26
3mo
221
$17,770.00
$95.53
74
31.0%
36.2%
$1,798.25
Julia B
B
Feb '26
2mo
156
$11,755.00
$92.44
78
46.9%
27.7%
$1,404.70
Maria V
C
Jan '26
3mo
84
$6,520.00
$90.58
28
41.8%
36.5%
$766.00
Wgb Hicksville
D
Jan '26
1mo
1
$35.00
$35.00
1
0.0%
100.0%
$0.00
Grade formula: 30% volume (appts/mo) + 25% upsell rate + 25% customer retention + 20% avg ticket — percentile-ranked against active peers. Retention: % of unique customers served by this groomer who returned 2+ times to the store.
Coaching opportunity: Julia B leads upselling at 46.9% while Wgb Hicksville is at 0.0%. Closing this gap across all groomers would significantly boost ticket values.
Revenue Concentration
Pareto analysis — customer dependency risk
Top 10% (35 customers)40.5% of revenue
Top 20% (70 customers)53.1% of revenue
Bottom 80% (283 customers)46.9% of revenue
Concentration risk: Your top 10% of customers drive 40.5% of revenue. Losing even a few high-value clients would materially impact the business. Prioritize retention programs for VIP customers.
Customer Intelligence
Visit frequency and lifetime value distribution
Segment
Customers
%
Revenue
Avg Spend
1 visit
240
72.1%
$26,083.42
$108.68
2 visits
79
23.7%
$17,995.56
$227.79
3-4 visits
12
3.6%
$3,728.61
$310.72
5-8 visits
1
0.3%
$99.87
$99.87
9-12 visits
0
0.0%
$0.00
$0.00
13+ visits
1
0.3%
$10,993.65
$10,993.65
0 loyal customers (3+ visits) haven't returned in 90+ days. They represent $0.00 in historical spend. A re-engagement campaign (text/email with a small incentive) could recapture this segment.
Monthly Performance Detail
Revenue, margins, transactions, and tips by month
Month
Net Revenue
Grooming
Commission (50%)
Retail
Gross Margin
Txns
Avg Ticket
Tips
MoM
Jan '26
$13,869.19
$8,670.00
$4,335.00
$5,199.19
49.6%
323
$42.94
$720.50
—
Feb '26
$17,970.52
$14,055.00
$7,027.50
$3,915.52
49.2%
351
$51.20
$1,488.05
+29.6%
Mar '26
$21,408.43
$16,670.00
$8,335.00
$4,738.43
49.2%
373
$57.40
$1,703.20
+19.1%
Top 20 Retail Products
Ranked by net revenue
#
Product
Category
Units
Revenue
Avg Price
1
Large Treat Table
Treats & Chews
106
$793.94
$7.49
2
Medium Treat Table
Treats & Chews
124
$740.36
$5.97
3
WGB Chips - Chicken Chips (4 oz)
Treats & Chews
51
$699.50
$13.72
4
Bakery Bulk Treats
Treats & Chews
335
$499.48
$1.49
5
WGB Chips - Chicken Chips (8 oz)
Treats & Chews
18
$453.72
$25.21
6
X-Small Treat Table
Treats & Chews
141
$417.99
$2.96
7
Small Treat Table
Treats & Chews
83
$371.77
$4.48
8
WGB Chips - Beef Chips (4 oz)
Treats & Chews
23
$314.79
$13.69
9
Farmers Market Bulk Treats
Treats & Chews
105
$260.95
$2.48
10
WGB Chips - Chicken Chips (16 oz)
Treats & Chews
5
$229.95
$45.99
11
WGB Straws Chicken (4 oz)
Other
16
$224.85
$14.05
12
WGB Chips - Sweet Potato Chips (4 oz)
Treats & Chews
17
$220.83
$12.99
13
WGB Chips - Turkey Chips (4 oz)
Treats & Chews
15
$209.86
$13.99
14
Cat Grooming
Grooming Supplies
2
$200.00
$100.00
15
Miscellaneous
Other
12
$175.38
$14.62
16
WGB Bully Stick Braided 6"
Natural Chews
16
$159.84
$9.99
17
WGB Straws Sweet Potato (4 oz)
Other
10
$149.90
$14.99
18
WGB Bully Springs
Natural Chews
17
$138.03
$8.12
19
WGB Turkey Tendons Full Strip (3 oz)
Natural Chews
9
$134.91
$14.99
20
WGB Elk Antlers Split Jumbo
Natural Chews
3
$119.97
$39.99
Retail Categories
Revenue and margin by category
Cancellations, No-Shows & Returns
Multi-view analysis of all refund activity, grooming cancellations, no-shows, and retail returns. Data derived from POS transaction voids, negative-quantity line items, and zero-total orders.
How We Identify Cancellations: Service Voids — Groom line items with negative quantity = service was rung up then refunded (cancelled, redo, or pricing adjustment). Zero-Total Groom Orders — Orders containing groom services that closed at $0 = likely no-shows or walk-aways. Retail Returns — Product return line items with return reason & disposition recorded in POS. Note: FranPOS booking API does not expose historical cancellation logs. This analysis uses POS transaction data as the source of truth.
Overview
Total Refund Value
$474.95
11 line items across 7 orders
Refund % of Revenue
0.9%
Industry avg: 1–3%
Groom Cancel Rate
1.1%
5 of 437 groom orders
Revenue Lost to Cancels
$405.00
Voids + no-show orders
Order Refund Rate
0.7%
7 of 1,047 total orders
Avg Refund Value
$43.18
Per line item
Grooming Voided
$405.00
6 service line items
Retail Returned
$69.95
5 product line items
Grooming Cancellations & No-Shows
Isolating grooming-specific cancellation events — the most operationally impactful category.
Service Voids
4
6 line items • $405.00
Zero-Total / No-Shows
1
$0.00 in unpaid services
Industry Benchmark
5–15%
Typical grooming cancel rate
Add-On vs. Core Service Voids: Of the 6 grooming void line items, 1 are Teeth Brushing add-on removals ($10 each) — these are typically customers declining at checkout, not true cancellations. Excluding add-on removals, 4 orders had a core groom service voided.
Monthly Cancellation Trend
Month
Groom Orders
Service Voids
No-Shows
Total Cancels
Cancel Rate
Jan '26
107
2
1
3
2.8%
Feb '26
153
2
0
2
1.3%
Mar '26
177
0
0
0
0.0%
Total
437
4
1
5
1.1%
Services Voided
Service
Voids
Value Lost
FG / Poodle-Doodle / MD
1
$115.00
FG / General / MD
1
$95.00
FG / General / SM
1
$85.00
Lux Bath / General / XLG
1
$75.00
SPA UPGRADE / S Hairy Beast (Deshedding)
1
$25.00
ADD-ON / Teeth Brushing
1
$10.00
No-Show / Zero-Total Orders
Date
Service
Value
Employee
Jan 21
ONLINE SERVICE (#3) - DOG - Luxury Bath
$0.00
Naomi Dutes
Retail Product Returns
Return Reasons
Reason
Count
Value
%
Pet didn’t like it
3
$44.97
60.0%
Bought wrong product
1
$15.99
20.0%
N/A
1
$8.99
20.0%
Return Dispositions
Disposition
Count
Value
%
Return to Stock (add to inventory)
3
$44.97
60.0%
Waste (dumpster)
2
$24.98
40.0%
Top Returned Products (by Value)
#
Product
Type
Returns
Value
1
FG / Poodle-Doodle / MD
Groom
1
$115.00
2
FG / General / MD
Groom
1
$95.00
3
FG / General / SM
Groom
1
$85.00
4
Lux Bath / General / XLG
Groom
1
$75.00
5
SPA UPGRADE / S Hairy Beast (Deshedding)
Groom
1
$25.00
6
Miscellaneous
Retail
1
$19.99
7
Pupsicle Pops Chicken S
Retail
1
$15.99
8
WGB Chips - Beef Chips (4 oz)
Retail
1
$14.99
9
ADD-ON / Teeth Brushing
Groom
1
$10.00
10
WGB Jerky Bites Salmon Recipe (4 oz)
Retail
1
$9.99
11
H&K Party Hat Party Time Blue Large
Retail
1
$8.99
Monthly Refund Trend
Month
Items
Refund Value
Revenue
Refund % Rev
Avg/Item
Jan '26
8
$255.96
$14,210.15
1.8%
$32.00
Feb '26
3
$218.99
$18,339.51
1.2%
$73.00
Mar '26
0
$0.00
$21,458.43
0.0%
$0.00
Total
11
$474.95
$54,008.09
0.9%
$43.18
Seasonality & Patterns
First Half vs. Second Half
Period
Items
Value
Avg/Item
First 1mo
8
$255.96
$31.99
Last 2mo
3
$218.99
$73.00
H2 vs H1 difference
$36.97 lower
Returns by Day of Week
Day
Returns
Value
Refund Rate
Monday
0
$0.00
0.0%
Tuesday
0
$0.00
0.0%
Wednesday
4
$130.98
2.5%
Thursday
2
$210.00
1.1%
Friday
1
$8.99
0.5%
Saturday
4
$124.98
1.6%
Sunday
0
$0.00
0.0%
Refunds by Employee
Refund volume relative to each employee's total transaction count — identifies potential process or training gaps.
Employee
Refund Items
Refund Value
Total Items Sold
Refund Rate
Avg Refund
Carol W
3
$210.00
308
1.0%
$70.00
Cindy Szczudlo
2
$35.98
220
0.9%
$17.99
Maria V
2
$100.00
124
1.6%
$50.00
Naomi Dutes
2
$24.98
127
1.6%
$12.49
Christina Ramkissoon
1
$8.99
131
0.8%
$8.99
Julia B
1
$95.00
253
0.4%
$95.00
Grooming Void Log
Every voided grooming service — review for patterns in employee, service type, timing, or customer.
Date
Service
SKU
Value
Employee
Order Total
Feb 19, 2026
FG / General / MD
98700141
$95.00
Julia B
-$103.19
Feb 12, 2026
FG / Poodle-Doodle / MD
98700325
$115.00
Carol W
-$124.92
Jan 07, 2026
ADD-ON / Teeth Brushing
54300026
$10.00
Carol W
-$86.90
Jan 07, 2026
FG / General / SM
98700134
$85.00
Carol W
-$86.90
Jan 03, 2026
SPA UPGRADE / S Hairy Beast (Deshedding)
76500053
$25.00
Maria V
-$100.00
Jan 03, 2026
Lux Bath / General / XLG
98700042
$75.00
Maria V
-$100.00
Elite Analyst Assessment:
Strong Refund/Revenue ratio: 0.9% — well below the 1–3% industry average. This store demonstrates excellent product knowledge and customer communication at the counter.
Grooming cancellation rate: 1.1% vs. 5–15% industry norm — outstanding. Appointment management and client communication are working extremely well. Only 5 groom orders out of 437 resulted in a void or no-show for the entire year.
Key Findings: • Teeth Brushing add-on accounts for 1 of 6 grooming voids — these are checkout declines, not cancellations. Consider not pre-loading this add-on to reduce unnecessary processing. • “Bought wrong product” (1 items) suggests customers need better guidance. Shelf signage and staff recommendations can help.
Recommendations: • Teeth Brushing workflow: Only add the Teeth Brushing add-on after confirming with the customer. This alone eliminates ~38% of grooming voids. • No-show policy: At this volume a formal deposit/late-cancel policy is not urgent, but consider implementing one as the business grows to protect groomer schedules. • Track in POS: Start using the FranPOS booking “Cancel” workflow so cancellation data flows to the appointment record. Currently voids/zero-orders are the only signal.
Period Detail
View KPIs for a single period
Total Revenue
Grooming Revenue
Retail Revenue
Appointments
Transactions
Avg Ticket
Unique Customers
Tips
Days Open
Groomer Days
Daily Breakdown
Revenue by day within the selected period
Month-to-Month Comparison
Select two months to compare key performance metrics side by side
vs
Total Revenue
Grooming Revenue
Retail Revenue
Appointments
Transactions
Avg Ticket
Unique Customers
Tips
Days Open
Groomer Days
Visual Comparison
Side-by-side bar chart of selected periods
Period Detail
View KPIs for a single period
Total Revenue
Grooming Revenue
Retail Revenue
Appointments
Transactions
Avg Ticket
Unique Customers
Tips
Days Open
Groomer Days
Daily Breakdown
Revenue by day within the selected period
Week-to-Week Comparison
Select two weeks to compare key performance metrics side by side
vs
Total Revenue
Grooming Revenue
Retail Revenue
Appointments
Transactions
Avg Ticket
Unique Customers
Tips
Days Open
Groomer Days
Visual Comparison
Side-by-side bar chart of selected periods
Period Detail
View KPIs for a single period
Total Revenue
Grooming Revenue
Retail Revenue
Appointments
Transactions
Avg Ticket
Unique Customers
Tips
Days Open
Groomer Days
Daily Breakdown
Revenue by day within the selected period
Day-to-Day Comparison
Select two days to compare key performance metrics side by side