📞 Lapse Calls — Hicksville

Outreach List

Every customer whose last completed visit falls in the date range below, with nothing since and no future appointment already on the books. Log an outcome for each call — Left Voicemail moves a dog to Needs Follow-up; Booked, Will Book When Ready, and Not Interested are resolved. Every call you log is kept as its own dated entry, so full call history is visible per dog. Lapsed/At Risk badges show how overdue a dog is against their own typical visit frequency where we have enough history (3+ real visits) — extra context only. A groomer marked with * means no stylist was recorded — showing front desk/checkout staff instead.